Benedict's Gate, Norwich

Advance Rent Payment
To secure the booking an advance rent payment of £150 will be due at the time of completing the application. This amount is credited against the first rent instalment. Once the tenancy agreement is countersigned the tenant and guarantor are fully committed to the contract and all the payments set out in the agreement. The advance rent payment will appear on the payment portal as ‘Advance Rent Payment’.

Full Rent Payment
If you are unable to provide a guarantor, a booking can still be progressed by committing to pay the full rent for the period of the tenancy in advance. The full rent payment will be due on the 1st August 2024. If full rent is not paid in advance and no guarantor is provided, the booking may be cancelled.

Payment Due Dates
The first instalment and Damage Deposit are due on the 1st August 2024. The subsequent instalments are due as detailed in the Tenancy Agreement. Tenants are reminded that responsibility to pay the rent is a contractual obligation between the Landlord and tenant and is not dependent on any Student Finance / bursary payments having been made to the tenant on time.

Damage Deposit
The Damage Deposit of £150 is due on the 1st August 2024 and is refundable at the end of the tenancy, less any deductions for outstanding charges for damages, rent or other charges. Payment of the Damage Deposit must be made by the tenant directly rather than by any third party on the tenant’s behalf.

If the booking is cancelled by the applicant prior to it being countersigned, the Advance Rent payment will be returned.

Once the booking is countersigned, we offer a 72 hour “cooling off” period so if circumstances change, the tenant can cancel the booking subject to having not moved into the property.

From the 1st August 2024 the “cooling off” period is reduced from 72 to 24 hours after the booking is countersigned.

To cancel the booking during the cooling off period, please email the Residents’ Team within 72 / 24 hours of being sent the ‘Lease Agreement Executed’ email. The tenant will then be refunded the advance rent payment. NB. This may take up to 10 working days to reach your account.

Once the “Cooling Off” period has expired, the tenant can cancel the booking prior to the tenancy start date if:

• You do not have a visa to enter the UK.

• You have not acquired the grades to be offered a place at the chosen university.

• You have failed to achieve the grades to continue your study at university.

In these circumstances, please provide evidence (UCAS notification/ Visa refusal documentation) to the Residents’ Team within 72 hours of being notified. Once we receive this, we will confirm receipt of your request to cancel and refund your full Advance Rent.

There are no other circumstances under which we will accept a request for a cancellation either before or during the tenancy.

It may be possible to agree a tenancy surrender with the Landlord on the condition that you find someone to take up a new tenancy with the Landlord for remaining term you no longer wish to have your tenancy for. The Landlord may exercise the right to amend or vary the terms of the tenancy agreement that the new contract holder enters into, including amending the rent to be charged to the current market rate for the accommodation. If you find a replacement, we will need to do some basic checks to confirm their eligibility to enter into the contract.

Before we will accept the new tenant, your account and all obligations need to be up to date and any rent due up to your tenancy ending will need to be paid. There will also be a charge incurred (please see Fee Schedule for details).

Once the new person has signed the Tenancy Agreement and made the first rent payment they will take responsibility for future rent payments and all other obligations as stated in the agreement. Until this has happened you will remain responsible for the payment of rent until the original end date of the tenancy.